Customer Service Jobs in Canada

Customer Service Jobs in Canada. If you are searching for employment in Canada, you may want to consider applying for positions in the field of customer service.

There are plenty of openings in this industry and there is a lot of variety in the type of roles available. Customer service is also one of the best options open to immigrants as language skills are a priority and speaking a foreign language is a definite asset in this field of employment.

In fact around 20% of people employed in the Canadian customer service industry are immigrants compared to just 14% spread through the general workforce. If you want to find out more about customer service jobs in Canada, this article can give you some useful information as to how to find a suitable position and the types of skills that you will require.

Why Is Customer Service A Good Choice of Career In Canada?

There is plenty of potential in the customer service sector. Firstly there is a high demand for experienced and qualified staff in all fields of customer service and there is also a wealth of employment opportunities in this area as all kinds of companies are realizing the importance of customer satisfaction.

The growth of the call center industry means that there are a wide number of opportunities within the sector and with a fairly high turnover, there are always vacancies being advertised.

There are openings at all skills levels, from entry level positions to high level customer service management, so whether you are looking for first job, are looking to switch career paths or have years of experience in the industry there is certain to be a position to suit your skills set.

What Kinds Of Customer Service Jobs Are Available?

There are plenty of different job titles on offer in the customer service sector. These include such roles as:

Call center operative

Information clerks

Complaints handlers

Counter inquiry clerks

Courtesy desk agents

Public relations clerks

Tourist information service operatives

Lost and found assistants

Bus information clerks

Order desk agents

Which Sectors Have Customer Service Positions Available?

Much of the customer service work available is in the call center industry, working for a wide range of companies including banks, catalogues, and utility companies and telecommunications services.

Business support services all have a lot of customer service roles on offer and there are also a significant number of vacancies within the public administration sector.

There are even some openings within the manufacturing and trade sectors, although the majority of customer service vacancies are in the service industry, including travel, tourism and hospitality.

What Qualifications Are Necessary To Get Customer Service Jobs In Canada?

The qualifications required to secure a role in the customer service industry in Canada varies depending on the role itself and on the sector. However the majority of employers require a good secondary education as an absolute minimum along with excellent communication skills. In some sectors, a degree level qualification is an asset and in many areas a second language is a bonus.

There are also some specific qualifications in customer service which would be a huge asset including a the CCSP or CCSM qualification. Some experience in the industry would be an advantage depending on the position being applied for and is absolutely essential in the case of an application for a management or supervisory role, however for entry level positions the majority of training would be received on the job.

Where Can I Find Customer Service Jobs In Canada?

There are many sources which can be perused to find customer service jobs in Canada. The internet is a rich source of job adverts in this sector, both from generalized employment websites and also from specific organizations.

Many companies advertise their customer service vacancies on their own websites, including local government websites, and these can be a useful source of employment.

There are also specialist agencies which specialize in supplying customer service staff to a wide range of sectors including call center operatives.

Sending a CV to one or more of these agencies is a great way to open the way to multiple job offers and to get your CV out to lots of companies without expending too much effort on your own behalf as your agency representative will do all the hard work of sourcing suitable employment for you.

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Last Updated 30 September 2023

Find Jobs in Canada with Sponsor Visa

Find Jobs in Canada with Sponsor Visa. Canada has a very high rate of employment, which makes it a very attractive country for those overseas who are interested in immigrating.

Although the labor market in Canada can be extremely competitive, one way of being sure of securing a position to support you financially is to find jobs in Canada with a sponsor visa.

What Is The Canadian Employer Sponsored Visa?

This visa type allows a worker from overseas to come on a temporary basis to Canada to work for a specific employer. This is the route that is most commonly used by businesses to bring talented staff members, high level executives and those with specific relevant skills into the country to work for them.

The employer must be able to demonstrate in many industry categories that no suitable Canadian citizen can be found to undertake the role, although there are some employment categories that do not require validation by the Canadian Human Resource Center including some performers and musicians, intra-company transfers of senior managers, religious or charitable volunteers, exchange professors, post-doctorate fellows and film crews.

How to Find Jobs in Canada with a Sponsor Visa

If you wish to come to Canada using this visa route, you will first need to search and apply for a suitable job to match your skillset in Canada and be successful in securing the position.

There are many websites online which list jobs that are aimed at overseas workers who want to come to work in Canada, with some being specific to particular industries such as technical or IT occupations and others being more general, listing a broad spectrum of roles.

Canada has its own Job Bank website, which is an excellent starting point for anyone looking for an employer sponsor, and there are also a number of employment agencies which specialize in finding staff who wish to relocate abroad and can connect you to employers within your industry who are looking for staff with your skills.

You may also find that there are a number of Working Abroad events or international trade fairs held in your country with representatives from the Canadian workforce attending. Going to one of these events and meeting prospective employers in person is a great way of forming contacts and links within the Canadian employment sector and is much more likely to lead to an offer of suitable employment.

Once you have found a suitable post, your prospective employer will then be able to apply for the necessary Labor Market Impact Assessment which is required before the visa application process can begin. Once this has been done, your employer will be permitted to sponsor you to relocate to the country and you can apply for your visa online.

How Long Does A Temporary Employer Sponsored Visa Last?

Usually, an employer sponsored visa will last for a period of four years maximum; however this is dependent upon your employer continuing to require your services and to act as your sponsor.

If you wish to change jobs within this four year period, your new employer will have to submit an application to CIC and be accepted as a suitable sponsor for your visa.

What Skills Must I Have To Be Accepted For An Employer Sponsored Visa?

If you are hoping to relocate to Canada under an employer sponsored visa, you will need to be in possession of several essential skills in order to be eligible.

Of course, you will have to have relevant skills, experience and qualifications within the industry that you are working in, and at a level that are considered to be appropriate for the position that you are applying for.

You will also need to have acceptable language skills in either English or French and that you are eligible to apply for any necessary licenses or registrations that are necessary to undertake the role that you have applied for.

Other Types of Employer Sponsored Visa for Canada

If you wish to come to Canada to work on a permanent basis, there are some employer sponsored opportunities that you can take advantage of.

The Canadian government have some fast track systems to allow an employer to sponsor a potential worker so that they can be granted a visa in as short a period as possible, within a 6 month period.

The Express Entry system was recently introduced to allow Canadian employers to permanently hire international candidates for professional, trade and managerial posts. There are three classes of this system:

Federal Skilled Worker program - for employees who have experienced in a skilled occupation under the NOC

Canadian Experience Class - for workers who are already in Canada being employed on a temporary basis

Federal Skilled Trades Program - for those who are skilled in a particular trade.

There is also the Provincial Nominee Program which allows employers within certain areas of Canada to sponsor an employee to fill a labor shortage gap. This can include positions at all levels including lower or mid-skilled roles.

Last Updated 30 September 2023

Canadian Companies Sponsoring foreign Workers

There are many Canadian companies that sponsor foreign workers through the Temporary Foreign Worker Program (TFWP) and the International Mobility Program (IMP). Some of the major industries that sponsor foreign workers in Canada include:

Information Technology: Companies such as Amazon, Microsoft, IBM, and Google have offices in Canada and often hire foreign workers to fill positions in software development, data analytics, and other IT roles.

 

Healthcare: Hospitals, clinics, and other healthcare organizations across Canada often hire foreign workers to fill positions such as nurses, doctors, and medical technicians.

 

Hospitality: Hotels, restaurants, and tourism companies often hire foreign workers to fill roles in hospitality, customer service, and food service.

 

Construction: Many construction companies across Canada hire foreign workers for roles such as electricians, plumbers, and carpenters.

 

Retail: Large retail chains such as Walmart, Canadian Tire, and Loblaws often hire foreign workers to fill roles in logistics, supply chain, and customer service.

 

Please note that this list is not exhaustive, and there are many other industries and companies that sponsor foreign workers in Canada. Additionally, sponsoring foreign workers involves complying with a range of regulations and requirements, and companies must meet specific criteria to be eligible to hire foreign workers.

Eligibility 

The eligibility criteria for sponsoring a foreign worker in Canada depends on the type of program being used to hire the worker.

 

For the Temporary Foreign Worker Program (TFWP), the employer must first obtain a positive Labour Market Impact Assessment (LMIA) from Employment and Social Development Canada (ESDC) to show that there is a need for the foreign worker and that no Canadian worker is available to fill the position.

The employer must also comply with various conditions, including providing wages and working conditions that are comparable to those of Canadian workers in similar positions.

 

For the International Mobility Program (IMP), which includes various work permit streams such as intra-company transferees, international students, and NAFTA professionals, the employer may not need an LMIA. However, they must still meet certain requirements and provide information about the job offer, the foreign worker's qualifications, and the employer's business.

 

In general, employers must also demonstrate that they are actively engaged in their business and are complying with Canadian laws and regulations, such as paying taxes, providing safe working conditions, and adhering to employment standards.

 

It's important to note that there may be additional eligibility criteria depending on the specific program, the province, and the occupation. It's best to consult with an immigration lawyer or a qualified immigration consultant to ensure that you meet all the requirements before sponsoring a foreign worker in Canada.

Benefits

Sponsoring foreign workers can offer many benefits to Canadian companies, including:

 

Filling Labour Shortages: Sponsoring foreign workers can help companies fill labour shortages in specific industries or regions where qualified Canadian workers may be in short supply.

 

Access to Specialized Skills and Experience: Sponsoring foreign workers can give companies access to specialized skills and experience that may not be available in the local labour market, which can help improve productivity and innovation.

 

Diversifying the Workforce: Sponsoring foreign workers can help companies diversify their workforce and bring new perspectives and ideas to the business, which can improve creativity and problem-solving.

 

Expanding International Markets: Sponsoring foreign workers can help companies expand into international markets by providing access to employees with language skills and cultural knowledge.

 

Enhancing Company Reputation: Sponsoring foreign workers can enhance a company's reputation as an inclusive and globally-minded employer, which can help attract and retain top talent.

 

Supporting the Canadian Economy: By sponsoring foreign workers, companies can contribute to the growth of the Canadian economy by creating jobs and increasing economic activity.

 

Overall, sponsoring foreign workers can offer many benefits to Canadian companies, but it's important to ensure that the process is done in compliance with Canadian immigration laws and regulations.

How to Apply  

The process for applying to sponsor a foreign worker in Canada can vary depending on the specific program being used. Generally, the process involves the following steps:

 

Determine Eligibility: Determine whether you are eligible to sponsor a foreign worker under the Temporary Foreign Worker Program (TFWP) or the International Mobility Program (IMP). You must also ensure that the foreign worker meets the eligibility criteria for the specific work permit stream.

 

Obtain a Labour Market Impact Assessment (LMIA): If you are sponsoring a foreign worker under the TFWP, you must obtain a positive LMIA from Employment and Social Development Canada (ESDC) to show that there is a need for the foreign worker and that no Canadian worker is available to fill the position.

 

Prepare a Job Offer: Prepare a job offer letter that outlines the details of the position, including the job duties, wages, benefits, and working conditions.

 

Apply for a Work Permit: Once you have received a positive LMIA (if required) and prepared a job offer, the foreign worker can apply for a work permit from Immigration, Refugees and Citizenship Canada (IRCC). The work permit application must include all required documents, including the job offer and LMIA (if required).

 

Pay Fees: You must pay all required fees, including the LMIA application fee, the work permit processing fee, and any other applicable fees.

 

Wait for Processing: Wait for the work permit application to be processed by IRCC. Processing times can vary depending on the program and the country of the foreign worker.

 

It's important to note that there may be additional steps or requirements depending on the specific program and the circumstances of the employer and the foreign worker. It's best to consult with an immigration lawyer or a qualified immigration consultant to ensure that you understand the requirements and to assist with the application process.

Jobs in Canada for Immigrants Without A Work Permit

 

Immigrants to Canada may face some challenges when it comes to finding employment, particularly if they do not have a work permit. However, there are still a number of options available to them. Here are some potential job opportunities for immigrants in Canada without a work permit:

1. Self-Employment: One option for immigrants without a work permit is to start their own business. This can be a good option for those with entrepreneurial skills and a clear business plan. It is important to be aware that starting a business in Canada can be a complex process, and it may be necessary to seek assistance from organizations such as the Canada Business Network or a local immigrant settlement organization.

2. Volunteer Work: Volunteering can be a good way for immigrants to gain valuable experience and make connections in their field of interest. Many organizations are willing to accept volunteers, and this can be a good way to build skills and experience while also giving back to the community.

3. Internships and Co-Op Programs: Many organizations offer internships or co-op programs as a way to provide hands-on experience to students or recent graduates. These programs can be a good way for immigrants to gain Canadian work experience and build their resumes.

4. Part-Time or Seasonal Work: Many immigrants find part-time or seasonal work as a way to earn money while they are in Canada. These jobs can be found through job search websites, classified ads, or by networking with individuals and organizations in the community.

5. Training Programs: There are a number of training programs available in Canada that can help immigrants build the skills and knowledge they need to find employment. These programs can be a good way to gain experience and make connections in a particular field.

It is important for immigrants to be proactive in their job search and to consider all of the options available to them. With determination and hard work, it is possible to find employment in Canada without a work permit. It may also be helpful to seek assistance from organizations that support immigrants in their job search, such as immigrant settlement agencies or employment centers.

Jobs in Canada for Students 2023

 

Finding a job as a student in Canada can be a great way to gain valuable work experience, earn some extra money, and potentially offset the costs of your education. There are many different types of jobs available to students in Canada, ranging from part-time, casual, and seasonal positions to internships and co-op placements. Here are some tips for finding a job as a student in Canada:

Start by identifying your goals and interests: Before you begin your job search, it's important to think about what you want to achieve through your work experience. Are you looking for a part-time job to help pay for your tuition and living expenses? Are you interested in gaining experience in a particular field or industry? Understanding your goals and interests can help you focus your job search and make the most of your time and energy.

Use job search websites and job boards: There are many websites and job boards that are specifically designed to help students find jobs in Canada. Some popular options include Indeed, Workopolis, and Monster. You can use these websites to search for jobs by location, job type, and industry. You can also set up job alerts to receive notifications when new jobs are posted that match your search criteria.

Check with your school's career center: Many schools in Canada have career centers that offer a range of resources and services to help students find jobs. These centers may have job listings, resume and cover letter writing workshops, and career fairs. They may also be able to connect you with employers who are looking for students to fill positions.

Network with people in your field: Building relationships with people in your field of study or industry can be a great way to learn about job opportunities. You can do this by attending industry events, joining professional associations, and networking with professors, classmates, and alumni.

Consider internships and co-op placements: Internships and co-op placements are a great way for students to gain practical work experience and build their skills and knowledge. These types of positions can be paid or unpaid, and they may be full-time or part-time. Many schools in Canada have programs that help students find internships and co-op placements, so be sure to check with your school's career center for more information.

Be open to different types of jobs: While it's important to focus your job search on positions that align with your goals and interests, it's also important to be open to different types of jobs. This can help you gain a wide range of skills and experiences, and it can also help you build your network and make connections in different industries.

Tailor your resume and cover letter: When applying for jobs, it's important to tailor your resume and cover letter to each specific position. This means highlighting your skills and experiences that are most relevant to the job you are applying for. You should also include any relevant coursework or projects, as well as any volunteer or extracurricular activities that demonstrate your skills and commitment.

Practice your interview skills: Before you start applying for jobs, it's a good idea to practice your interview skills. You can do this by role-playing with a friend or family member, or by participating in mock interviews at your school's career center. Being well-prepared for an interview can help you feel more confident and make a strong impression on potential employers.

By following these tips, you can increase your chances of finding a job as a student in Canada. Remember to be persistent, flexible, and open to new opportunities, and you will eventually find a job that is right for you.

How to Find Jobs in Canada

There are several ways to find jobs in Canada, whether you are a recent graduate, an experienced professional, or a newcomer to the country. Here are some tips to help you get started:

Search online job boards: Many companies post job openings on job boards such as Indeed, LinkedIn, and Workopolis. These websites allow you to search for jobs in your field or location and apply directly through the job board. You can also set up alerts to be notified when new job openings are posted.

Use a recruitment agency: Recruitment agencies can help match you with job openings that fit your skills and experience. They can also provide career guidance and resume assistance. Many recruitment agencies specialize in specific industries or job types, so it may be helpful to find an agency that focuses on your field.

Attend job fairs: Many cities and towns host job fairs where you can meet with employers and learn about job openings in person. Job fairs can be a great opportunity to network and make connections, as well as learn about potential job openings.

Network: Networking is a crucial aspect of job searching. Attend industry events, join professional associations, and connect with people in your field. You never know who might be able to help you find a job or provide valuable advice.

Check with your school or career center: Many schools and universities have career centers that can help you find job openings and provide career guidance. They may also have job listings or connections with local businesses and organizations.

Apply directly to companies: If you have a specific company in mind that you would like to work for, you can visit their website and apply directly to any job openings they have listed. You can also reach out to the company directly to inquire about potential job openings or to express your interest in working for them.

Consider temporary or contract work: Temporary or contract work can be a good way to gain experience and build your resume while you search for a full-time position. Many companies offer temporary or contract positions that can lead to permanent employment.

Use your connections: Don't be afraid to ask your friends, family, or colleagues if they know of any job openings or can refer you to potential employers. Personal connections can be a valuable resource when it comes to finding a job.

Be proactive: Don't wait for job openings to come to you – make an effort to actively search for jobs and apply to positions that match your skills and experience. It may take time and effort, but the more proactive you are in your job search, the more likely you are to find a job that you love.

Be prepared: Having a strong resume and cover letter, as well as being prepared for job interviews, is crucial to finding a job in Canada. Research the company and the position you are applying for, and practice common interview questions with a friend or family member.

By following these tips and being persistent, you can find job opportunities in Canada and take the next step in your career.